Frequently Asked Questions


How do I check the status of my order?

We've provided an easy way to check your orders and track shipments. Make sure you're logged in, go to the my account pages and click to view your orders.

You may e-mail us at [email protected] for an update, and including in your message: the order number, the name and address we shipped your order to, and the date your order was placed.

And, of course, we're always glad to take your calls between 9:30 am and 4:30 pm Eastern time, Monday through Thursday. Please use at (212) 333-5059 to be quickly transferred to customer service.


My order was damaged in delivery. Who do I contact?

We package carefully so that your merchandise arrives ready to give you years of enjoyment. For your own protection do not sign for merchandise until you've inspected for damage.

If you've found damage or if merchandise is missing, please keep the original shipping carton and contact your local United Parcel Service office for a Damage Inspection Report. UPS will issue a Damage Call Tag. Contact our Customer Service Department with the Damage Call Tag number and we'll arrange for reorder or credit.

Please don't return the merchandise without going through these steps, because it will delay replacement of your order or the issuance of credit.


My merchandise is defective. Can I return it?

If you have problems with any item, call or e-mail our Customer Service Department and have your invoice number ready.


Can I cancel my order?

You may cancel your order for any reason before it's packed, and you will not be charged. Please call our Customer Service Department to make sure that you order has not yet been packed.

If the merchandise has already been shipped you'll have to pay all of the shipping and handling charges.

Specially ordered merchandise is non-cancelable.


What is Colorado Retail Delivery Fee?

Since July 1, 2022, Colorado has imposed a retail delivery fee on all deliveries by motor vehicle to a destination in Colorado containing at least one piece of tangible personal property subject to state sales or use tax. SunnySports is required to collect the fee from the purchaser during the time of the transaction. The rate as of July 1, 2023, is 28 cents, the state has the authority to alter it on a regular basis as needed.