We've provided an easy way to check your orders and track shipments. Make sure you're logged in, go to the my account pages and click to view your orders.
You may e-mail us at firstname.lastname@example.org for an update, and including in your message: the order number, the name and address we shipped your order to, and the date your order was placed.
And, of course, we're always glad to take your calls between 9:30 am and 4:30 pm Eastern time, Monday through Thursday. Please use at (212) 333-5059 to be quickly transferred to customer service.
We package carefully so that your merchandise arrives ready to give you years of enjoyment. For your own protection do not sign for merchandise until you've inspected for damage.
If you've found damage or if merchandise is missing, please keep the original shipping carton and contact your local United Parcel Service office for a Damage Inspection Report. UPS will issue a Damage Call Tag. Contact our Customer Service Department with the Damage Call Tag number and we'll arrange for reorder or credit.
Please don't return the merchandise without going through these steps, because it will delay replacement of your order or the issuance of credit.
If you have problems with any item, call or e-mail our Customer Service Department and have your invoice number ready.
You may cancel your order for any reason before it's packed, and you will not be charged. Please call our Customer Service Department to make sure that you order has not yet been packed.
If the merchandise has already been shipped you'll have to pay all of the shipping and handling charges.
Specially ordered merchandise is non-cancelable.