Customer Service   

Questions? Suggestions? We love to hear from our customers and we want to provide you with the best service. Please write to us at:

Sunny Sports
300 W. 49th Street
New York, NY 10019

For Customer Service please call (212) 333-5059 Mon.- Thur. 9:30 am EST to 4:30 PM EST or e-mail Info@SunnySports.com .

Damaged in Delivery   

For your protection, please do not sign for merchandise until you inspect for damage. We make every effort to prevent shipping damage. In the event merchandise is received damaged or merchandise is missing, please keep the original shipping carton and take the following important steps:

United Parcel Service (UPS) -- Quickly contact your local UPS office for a Damage Inspection report. Request that UPS return the merchandise to us. Please do not return the merchandise yourself, as this may delay your reorder or credit.

Contact our Customer Service Department with the Damage Call Tag number issued to you by UPS and we’ll arrange for reorder or credit.

Defective Merchandise   

If you receive a wrong (an item you did not order) or defective item, please contact our Customer Service Department. Avail. 9:30 am - 4:30 PM EST, Monday - Thursday, at: (212) 333-5059, or e-mail us at Info@SunnySports.com . Always have your Invoice number when you call. We will refund postage due to shipping errors or defects in merchandise.

General Information and Misprints   

We are not responsible for typographical or pictorial errors. We made every effort to provide you with an error-free catalog and website, in the event there is a misprint, we reserve the right to correct copy or pricing to reflect actual current status. Pictures are for illustration purposes only and may not be exact.

Sunny Sports will not be responsible for any consequential or incidental damages resulting from the sale, non-delivery, use or improper function of any equipment purchased from us. The responsibility, if any is imposed, of Sunny Sports in regard to any item purchased shall be limited to the monastery value of the merchandise purchased.

Gift Certificates   

Sunny Sport does not offer Gift Certificates at this time

How to Order   

ON-LINE:
Right here on our web site.

BY MAIL:
Please specify item number, name, size, color and quantity, and enclose check, money order or credit card number with the expiration date. Please include a daytime phone number so we can reach you if there is a question.
Send to our mailing address, Sunny Sports, 300 W. 49th Street, New York, NY 10011

BY PHONE:
Call TOLL-Free 1-866-611-1600, Monday through Thursday between 9:00 a.m. and 6:00 p.m. EST, Friday until 12:00 p.m.; Sunday 10:00 a.m. - 5:00 p.m. To expedite your order, please fill out the order form before you call.

BY FAX:
Fax your order 24 hours a day to (347) 287-6795

BY e-mail:
e-mail your order 24 hours a day to Info@SunnySports.com .

Order Cancellations   

Status of Order   

For inquiries about placed orders or tracking shipments, please click on the "My Account" link, or phone (212) 333-5059 between the hours of 9:30 am and 4:30 PM EST, Monday through Thursday.

You may also e-mail us at Info@SunnySports.com . Provide the name to where it was shipped, i.e. company, home, friend, etc. and the shipping zip code, with approximate date of order.

Out of Stock   

You can order with confidence that the items that are marked as "In Stock" are in stock. However, in the rare instance there might be an item out of stock, even if it showed "In Stock" (this can happen for a number of reasons, we got in more orders then we have in stock, we have it, but it's defective, etc.) In such an instance, our customer service department will contact you, if you agree we will put it on order for you and will be shipped as soon as we receive them from our suppliers. You may cancel a back-ordered item at any time by calling Customer Service at (212) 333-5059.

Return Policy   

We think you'll agree that Sunny Sports has the best return policy in the industry.

• You have 60 days from the date of invoice to return the merchandise for full refund on your credit card.
• Then, we give another 60 days (120 days from the date of invoice) to return for store credit.

Inspect the equipment when it arrives, and if you're not fully satisfied you can return it for a full refund (less the shipping charge), as long as you haven't used it. We won't even ask why you've changed your mind.

You'll need the original manufacturers labeled packaging with all materials, manuals and blank warranty cards. Books, CDs, DVDs and Video Tapes may not be returned (due to copyright laws). Sorry.

Simply download and complete the Return Merchandise Form, package the items securely and include the form along with a copy of the original invoice, and send it prepaid and insured to:

Sorder Processing
ATT: Returns
7 Slater Dr.
Elizabeth, NJ 07206

In fairness, we will expect you to pay the shipping and handling charges, and we will pay the replacement-shipping fee (only US & Canada). No Restocking Fee will apply to any return meeting the requirements.

Merchandise returned in used condition or not in its original packaging will be refused, and the carrier will charge you freight in both directions.

Shipping Policy   

Click here for our complete Shipping Policies.

Warranty Policy   

We are authorized dealers of all the brands we carry. Some of the brands carry a lifetime warranty, while others have a limited warranty. Please check each item for the warranty information. In the event of item malfunction or damage, please contact the manufacturer directly for repair or replacement. We can provide you with the contact information for each manufacturer upon request.

When we Ship   

How To Pay   

We accept check, money order, VISA, MasterCard, American Express and Discover. Sorry, we cannot accept C.O.D. orders. There will be a $25.00 service charge on returned checks.

How Do We Ship   

Shipping Cost   

International Order Verification