The Eagle Creek name is synonymous with quality - after all, Eagle Creek gear has a return rate of less than one percent! Every Eagle Creek product carries an uncompromising Lifetime or No Matter What™ Warranty.
Folks at Eagle Creek travel a lot. By traveling to the four corners of the world by yak and a Fiat and a bus and a fast train and an airplane, we come back and figure out how our gear can work better in all those circumstances. And most importantly, we listen to our well-traveled customers. Customers who demand that their travel gear be smart, indestructible and comfortable. That's why we build every product with the highest-quality, most reliable performance in mind. Every buckle, zipper, webbing and fabric choice is scrutinized based on rigorous lab and field-testing. We refuse to leave you hanging (especially in the middle of a Tibetan train station) with your zipper broken or a buckle smashed
As a company of travelers, we are also keenly aware of the environmental impact of everything we produce. We strive to minimize material waste and source and manufacture with the least environmentally impactful fabrics, trims and packaging materials. As many of our customers tell us, they have been carrying their Eagle Creek gear for years and have been amazed with the longevity of our products. To that end, we strive to make stuff that lasts a lifetime which means Eagle Creek products inevitably stay out of the landfill that much longer.
All Eagle Creek products are manufactured with the highest standard of workmanship and the best quality materials available, so that they can last a lifetime in the hands of a curious and adventurous soul. These warranties highlight Eagle Creek's focus on sustainability; longer-lasting luggage means less broken-down products in landfills.
No Matter What™ Warranty
>ES3 Exploration System, the Hovercraft™ Collection and No Matter What™ Duffels are backed by our No Matter What™ Warranty. That elephant in Namibia use your bag as a teething ring? We'll take care of it. Those baggage handlers mistake your Tarmac for a football? We'll fix it. No matter what your bag went through, we'll fix it or replace it for free.
*Product contents are not covered under the Lifetime Warranty or the No Matter What™ Warranty.